Troubleshooting

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Precept Touch Not Working?
Precept Touch Activating Without Touching It?
My Precept Touch is unresponsive
I tried to lock/unlock my door but I see constant red lights on the top of the Precept Touch

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Precept Touch Not Working?
Precept Touch Activating Without Touching It?
My Precept Touch is unresponsive
I cannot confirm my account/I did not get an email
My Bluetooth is on, but my Precept Touch still won't work
I set up my Precept device but I do not see it on my smart phone
I tried to lock/unlock my door but I see constant red lights on the top of the Precept Touch
I tried to lock/unlock my door but I see two red alternating lights on the sides of the Precept Touch
I see a magenta flash on the outside of my Precept Touch when I try to lock/unlock it
Why didn't my batteries last as long as they should have?
Why does my Precept Touch flash red when I try to lock/unlock it?
The lights on my Precept Touch just spin blue when I try to lock/unlock my door
I cannot pair/enroll my smart device during the set-up process
When I touch my Precept Touch my smart device buzzes/beeps but nothing happens
What type of batteries should I use in my Precept Touch?
What type of batteries should I use in my Precept Sense?