I tried to lock/unlock my door but I see two red alternating lights on the sides of the Precept Touch

These alternating lights indicate that the Precept Touch jammed when locking or unlocking the door. This can be caused if the door is not completely closed, or if there is a misalignment between the lock and the keeper. If the problem persists, ensure the lock and keeper are properly aligned.

 If alignment does not fix the problem, contact Technical Support at https://www.myprecept.com or 1-800-324-4487.